Refund and Cancellation Policy for WWT Network

Last Updated: August 14, 2025

WWT Network ("we," "us," or "our") is committed to ensuring customer satisfaction with purchases made via phone orders through our website, https://wwtnetwork.com This Refund and Cancellation Policy outlines the terms under which you may cancel an order or request a refund for products or services purchased from us. Please read this policy carefully before placing an order.

1. Order Cancellationst

• Pre-Shipment Cancellation: You may cancel your order at no cost before it has been shipped by contacting our customer service team at info@wwtnetwork.com or 714-679-9365. We will confirm the cancellation and issue any applicable refund to your original payment method within 7-10 business days.
• Post-Shipment Cancellation: Once an order has been shipped, cancellations are subject to our return policy outlined below. You may not cancel an order after shipment without following the return process.

2. Return Policy

• Eligibility: If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below. To be eligible for a return, the product must be:
  1. In its original condition, unused, and undamaged.
  2. In its original packaging, including all accessories, manuals, and documentation.
  3. Accompanied by proof of purchase (e.g., order confirmation or receipt, if provided).
• Non-Returnable Items: Certain items, such as custom-made products, perishable goods, or services already performed, are non-returnable unless defective or incorrect due to our error.
• Return Process: To initiate a return, contact our customer service team at info@wwtnetwork.com or 714-679-9365 to obtain return instructions. You are responsible for arranging and paying for return shipping unless the return is due to a defective product or an error on our part (e.g., incorrect item shipped).

3. Refund Policy

• Refund Eligibility: Refunds will be issued for eligible returns received within 30 days of delivery, provided the product meets the conditions outlined in Section 2. Refunds will be processed to the original payment method (credit/debit card or bank transfer) used for the purchase.
• Refund Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned product. You will be notified via email or phone once the refund has been processed.
• Non-Refundable Costs: Shipping and handling fees are non-refundable unless the return is due to a defective product or an error on our part. Any additional costs, such as restocking fees (if applicable), will be communicated during the return process.
• Defective or Incorrect Products: If a product is defective or incorrect due to our error, we will cover the return shipping costs and issue a full refund or replacement, at your discretion, upon receipt and inspection of the returned item.

4. How to Request a Cancellation or Return

To cancel an order or request a return, please contact us at:

• Email: info@wwtnetwork.com
• Phone: 714-679-9365
• Address: 54 Carrington, Irvine, CA 92620

Please provide your order details, including the order number (if available), product details, and reason for cancellation or return. We will guide you through the process and provide any necessary instructions.

5. Exceptions

We reserve the right to refuse cancellations or returns if the request does not comply with this policy or if we suspect fraud or abuse. All decisions regarding cancellations, returns, and refunds are at our sole discretion, subject to applicable laws.

6. Governing Law

This Refund and Cancellation Policy is governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. Any disputes arising from this policy shall be resolved in the courts of Orange County, California.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website at https://wwtnetwork.com/refund-cancellation-policy
By placing an order with WWT Network, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.